HR Affairs: Cost of Employee Retention

Employee retention is a conflict of engagement. A company couldn’t engage an employee who doesn’t stay, as an employee wouldn’t stay if they are not engaged.

In a survey of 5,000 professionals by the Recruitment Buzz in the UK, workers who are quitting their jobs appear to double from 2014 to 2017 (17% to 32%). 37% of employees revealed that they had previously had jobs that lasted for only three months.

46% of job changers cite organizational issues as a reason for deciding to leave their former employers. 53% reasoned out that unsatisfactory career progression motivated them to resign, while 73% withdraw from their job for “personal reasons”.

Employee retention is costly. Their turn over will just cost the company an apparent 200% of their salary. This amount accounts for the recruitment costs and the length of the onboarding process. Vacancy from leaving employees accounts for 90% of businesses having trouble to refill such vacancies.

Retention begins after a successful recruitment. Employee retention is every company’s responsibility. Even if employers can easily assess whether a candidate is a good fit or just a plain troublemaker, recruiters have no ability to ensure retention of their deployed candidates to their workplaces, no matter how keen they monitor them.

Thousands of workers are suffering from work-related stress. This affects not just their happiness in the workplace, but also their productivity. Poor performance from employees is usually a sign of a possible resignation or turn over. In a recent study by Freedom Finance, stress in the workplace is most likely to be suffered by millennials.

Today where workplaces are being dominated by millennials, flexibility should be afforded to ease their workplace stress and to maintain a more constant workforce. Excessive workloads and overtime are some of the biggest causes of workplace stress.

A fast-paced environment with inconsiderate tight deadlines is never an appropriate business environment for any worker. Any task given should always be achievable. In cases of stress in the workplace, communication and support should be given to relieve the issue.

Some workers look for a new job to increase their pay, by reviewing their salaries and keeping pay competitive and just for their workloads, it may discourage them from changing jobs.

A focus on their wellbeing may also impact their engagement and their retention. Flexible vacation leaves and a frequent “Are you OK’s” are enough initiatives to promote each employees’ wellbeing.

Employee retention may have been the cause of greatest headaches among HR managers. The struggle of retaining top employees is a challenge that has never been new and has never always been. Inability to retain top talents is a disability that could impair the company leading to a major loss of its competitive advantage in their respective industries.

High employee retention rate is a demonstration of happiness and satisfaction among workers. Appropriate measures in recruitment and retention can manage to reduce turnover and to keep retention sustainably. The secret to having an excellent retention rate is by establishing a positive company culture where employees are happy, satisfied, and challenged at the same time.

Seasoned recruiters will always have an eye for star performers. Learn more of our best practices in talent acquisition and let us collaborate to achieve your business goals.

Rensol Recruitment & Consulting
Email: solutions@rensol.com
Phone: +63 2 931-0968
Website: https://rensol.com/

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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Filipino Hospitality = Compassion & Empathy

People tend to connect with someone they like, not very different from them. In the hospitality industry, workers are obliged to connect with various people, regardless if they do or don’t like them that much. Roman Krznaric, a writer and a professor at The School of Life, argues that in cases such as this, compassion & empathy should be observed by any worker who offers this kind of service. At the heart of transforming hotels and restaurants to excellent hospitality facilities is by rebuilding the culture within its elegant facilities, and this is one that is hinged on compassion & empathy.

Compassion & Empathy in Hospitality

Hotels and other hospitality facilities may elevate their amenities and employ innovative gimmicks to increase revenue. But apart from all those costly efforts, there is a more cost-effective and simpler way to entice customers and boost sales. A focus on customer service, especially to compassion & empathy  among hospitality staff, is a potentially essential factor to attain success in the industry.

Compassion and empathy has always been a secret to hospitality and tourism customer service that is yet to be maximized. In a Gallup survey for the hospitality industry, only one in five guests are fully satisfied with engaging in their visit. Customer satisfaction is a great factor for having returning guests.

Staff compassion & empathy contributes to an enjoyable guest experience. In the age of social media, positive reviews are more likely to be generated. Compassion & empathy has grown to be a more critical skill. Promoting compassion & empathy in every hospitality staff is something that is irreplaceable and sustainable enough to be competitive in the industry.

Compassion, Empathy and Filipino Hospitality Workers

Being empathic as a hospitality worker is by being an effective listener to customers and colleagues, by being trusting through honesty and sincerity, and having an open understanding of differences among every individual person. The ability of an employee to relate to their customers is a significant indicator of quality service.

Filipinos are known in the world as naturally hospitable. They have the reputation to receive guests the warmest, friendliest, and kindest way. Helping others out has been deeply rooted in their culture and this set Filipino hospitality workers apart from many countries.

Filipinos are known for their innate compassion & empathy. Filipino workers were honed to become empathic and compassionate through strict guidance at home, comprehensive training at the academe, and excellent practice in their respective society. It is natural for them to put themselves in the shoes of every customer. Their ability to provide great service is undisputed.

Recruitment of Empathic Staff

Compassion & empathy is a soft skill. Hospitality workers should be capable of sensing the deepest level of feelings and thoughts of others. They must treat every people within their care with dignity. While compassion & empathy is not as easy to gauge as other metrics of performance, every hospitality company should start to prioritize it in every recruitment efforts.

Every hire plays a big part in establishing a culture. This culture predicts the future success of the company. Finding the right employees in the recruitment stage is a crucial part of weeding out toxic weeds from good ones.

Even if how your company values an excellent culture, if you keep on hiring a person with low emotional intelligence in an industry of compassion & empathy, success is hardly attainable and may even affect a company’s reputation. Recruiters for the hospitality sector should be keen in selecting candidates with stellar emotional intelligence and outstanding compassion & empathy.

To be able to compete in the ever-evolving landscape of hospitality, understanding every customer’s inner experience has been even more valuable. Employers, especially in this industry, should start to hunt for people with something extra, those who are empathic to be of service to anyone.

Allow us to help you connect to these empathic and compassionate workers that will surely strengthen your business. Contact us to learn more about our capabilities and how we can work together to meet your employment needs.

Rensol Recruitment & Consulting
Email: solutions@rensol.com
Phone: +63 2 931-0968
Website: https://rensol.com/

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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Recruitment Vendor Management – Residual Risk vs. Inherent Risk

A Recruitment Vendor is necessary. Every organization needs a vendor – no modern big business can operate without getting the right equipment, tools or in this case, manpower services from an external entity.

Speaking of a recruitment vendor, I remember having a conversation with a prospect the other day and the Risk of a Recruitment Vendor was the hot discussion. The statement of “there is always risk regardless of controls” was brought up. My prospect has a point – a recruitment vendor contributes to the risk exposure of the organization which got me thinking… What analogy is best to help explain Inherent risk vs. Residual risk in recruitment vendor management?

For anyone dealing with putting a teenage driver on the road, this may help explain.

So, the regulations of a minimum age (16-21) depending which country you are from, completion of written exams with a passing grade, completion of physical driving exam with a passing grade were put in place. These regulations helped to set standards of acceptable risk, bringing the inherent risk of incident to a residual risk of incident. However, the risk of an incident still exists.

To help bring down the risk further, some have instituted controls or standards of limiting the number of passengers that a teenage driver can have in the vehicle, restricted the times a teenage driver is on the road, and even restricting the usage or distance the vehicle can be driven. But as with most standards these only help reduce risk if they are being done. A system or regulating body to check them is needed. And once again, even with every regulation followed, and every standard met, the risk is still there (as any parent of the driver knows), but it is residual risk and no longer Inherent.

In Human Resource and Recruitment, this holds true. Risk is always there. And although recruitment vendor risk can be different, every company needs to be able to measure their risks, bring the inherent to residual, and be able to make sure they are staying there. Sometimes this is mandatory compliance, sometimes it is best practice policy and procedure, and most times it is which Recruitment Agency you choose to partner with, but it is always a function a company needs to be doing. Ethical Recruitment Partner, like Rensol Recruitment and Consulting helps achieve this business need.

Contact us to learn more about our above and beyond capabilities, and how we can work together to meet your employment needs.

Rensol Recruitment & Consulting
Email: solutions@rensol.com
 Phone: +63 2 931-0968
Website: https://rensol.com/

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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Rensol Leads as Premier Russian Recruitment Partner of Biggest Oil, Gas, Chemical and Construction Projects

It has already been a decade when Russia started to issue work visas for Filipinos. Apparently, Rensol Recruitment, as a prime Russian Recruitment Partner, has the highest deployment and most active recruitment of skilled professionals bound to the biggest oil, gas and chemical ventures and construction projects in Russia.

Russia, the biggest country in the world in terms of land area and most powerful country in terms of government and economy (Business Insider/BBC), turns out to be a promising destination for Filipinos looking for job abroad.

The vast land population opened a myriad of job opportunities to foreign workers who seek better career overseas. Job vacancies range from welders, engineers, foremen, technicians, and electricians. In a 2018 report by Manila Bulletin, there is an estimated 4,000 legal OFWs already working in Russia’s construction and hotel industry.

In an interview with Mr. Bernard Olalia, head of Philippine Overseas Employment Administration (POEA), he said that Russia has shown initiative to pursue a government to government deployment scheme with the Philippines. Bilateral relations of the two countries get stronger with the strengthening of ties between the Russian President Vladimir Putin and Philippine President Rodrigo Duterte.

The Russian government has a strict regulation when it comes to the entry of every foreign national. Every expatriate is expected to enter the country in a legal way with a prior work permit and a work visa obtained through the local Russian embassy.

The POEA warns workers to only deal with licensed recruitment agencies as illegal aliens and illegal foreign workers are strictly watched out for by the immigration department of Russia. Illegal workers will be subjected to detention, fines, and deportation.

In an advisory issued by the POEA, it was reported that a few mala fide recruitment agencies have been illegally recruiting Filipinos for deployment to Russia. Most are household workers who are often charged with huge fees by illegal recruiters.

As per Expatica’s blog titled “A guide to getting a Russian work permit”, Household workers and holders of tourist or commercial visas are forbidden to work in the country.

In the current database of POEA’s job postings bound to Russia, Rensol Recruitment, as a leading Russian Recruitment Partner, dominated the list with over 80% of job orders coming from their Russian principals. Rensol has deployed thousands of Filipino skilled professionals to gigantic oil, gas, chemical and construction projects in the country. Thousands of skilled workers are still in its ongoing recruitment and are in the pending roll to be deployed to the World’s largest country.

POEA Approved Russian Job Orders as of Jun 13, 2018 9:45:28 AM

The experience and expertise of Rensol as a premier Russian Recruitment Partner in the job market made the company the most reliable recruitment agency in the Philippines for Russian employers who are seeking for recruitment solutions.

Contact us to learn more about our capabilities and how we can work together to meet your employment needs.

Rensol Recruitment & Consulting
Email: solutions@rensol.com
Phone: +63 2 931-0968
Website: https://rensol.com/

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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Filipinos Instrumental for Completion of the Highest-Output Ammonia Plant in Russia

Yet another win for the Philippines and Filipino workers as they mechanically aid Renaissance Heavy Industries (RHI), one of Rensol Recruitment’s premier partner, for the completion of the PhosAgro Ammonia Plant, the highest-output, energy efficient ammonia production plant in Russia with a capacity of generating 2,200 tons of gas per day.

RHI contracted Filipino workers from Rensol Recruitment to man its mechanical, construction, civil activities, and other EPC services which includes concrete works, steel erection, equipment erection, heavy lifting, piping works, cable pulling, insulation, and painting.

PhosAgro Ammonia Plant will be the first ammonia line of such capacity in contemporary Russia. The ammonia facility was erected at the Cherepovets City, north of Moscow in the Vologda Region. The ammonia plant is said to be equipped with state-of-the-art technology that complies stringent safety and environmental standards.

Russia remained to be the world’s leading producer of natural gas, while PhosAgro is one of the leading ammonia-based fertilizer companies in the world. The demand for this kind of fertilizer was projected to be on the rise with the increasing demand for food production along with global population growth. 

Thousands of Filipino skilled professionals have been instrumental in the completion of this project.  Filipino workers were tapped and have been provided with a quality job opportunity through Rensol Recruitment’s partnership with one of RHI’s gigantic project.

Rensol Recruitment – Philippines has been a strategic recruitment partner for RHI for four years now and has been supporting their manpower needs to project such as Yamal LNG Plant, Gas-To-Gasoline (GTG), Turkmenhimiya Ammonia and Urea Plant, Sibur Tobolskneftekhim Polypropylene Plant, to name a few.

Filipino’s contributions to the completion of the ammonia plant and similar milestone projects are definitely worthy of a celebration. Rensol Recruitment, being an ethical channel of connecting Filipinos to the best employers in the world, is one in celebrating this feat, not just for every finished project, but for every life that was changed in every accomplishment.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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The Shift to Employee Experience

In a report by Forbes, from a focus on customer experience (CX), more than 90% of businesses have been shifting to employee experience (EX). Denise Lee Yohn, a business contributor to the reputable magazine, has even called 2018 as the year of Employee Experience.

This shift suggests that more and more companies will be prioritizing efforts to improve employee satisfaction, engagement, wellness, and alignment. More than customer satisfaction, EX has been found to impact competitive advantage and sustainable growth.

Before, companies use to prioritize stakeholders at first, customers second, and employees third. Companies are starting to realize why they should invest first in their employees, so they could take care of customers, that will also take care of stakeholders.

War for Talents

In the same study, it shows that 90% of companies already anticipate war for talents with 56% of them invest in providing more training, 51% in improving workspaces, and 47% in giving more rewards.

“The skills shortage is an ever-present challenge,” says Henry G. Jackson, CEO and president of the Society for Human Resource Management. As time goes by, attracting and retaining of talents is becoming a hard job for many employers.

Companies should raise their game when it comes to recruitment of talents. Recruitment of star-performing candidates and retaining highly-engaged employees significantly help to grow revenue by driving customer loyalty and profitability.

EX is also one of the primary considerations of every jobseeker before pursuing a job. No matter how strong your company’s brand campaign is or how skillful your recruiters are, no employers could ever hide behind poor EX in the age of social networking. Job seekers read reviews and like online shopping, the pool of companies is like a plethora of brands where they can subjectively choose from.

Workplace Culture

EX is more than just an accommodating HR, free foods, and overflowing perks and benefits, it accounts to the day to day experiences of every employee within the organization. Free gym memberships and health insurances may enhance employee attitude, but EX is more of having a fun and enjoyable experience within a culture that fits every talent. This spans from the very first contact as a recruited candidate, to his on-boarding, first evaluation, training, and until he graces his exit interview.

Apart from competing in the job market, EX is an invaluable factor to keep employees from resigning. Employee experience reflects the quality of the workplace culture and their job performance. Feedback has played a role in understanding how employers should support every employee to grow and to succeed within the premise of the job site.

Jacob Morgan, a business author, shares that prioritizing EX has various positive impacts on business performance. In his study, companies who invested heavily in EX has always been ranked to list of Best Places to Work, Most In-Demand Employers, Most Innovative Companies, and Customer Satisfaction Indexes.

Understanding and optimizing EX has emerged to be one of the innovative priority among HR and business executives. Consistent positive experiences build a positive culture that essentially attracts talent and retain highly-engaged employees.

Seasoned recruiters will always have an eye for star performers. Learn more of our best practices in talent acquisition and let us collaborate to achieve your business goals.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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The Hands Responsible Behind Your Clothes

The apparel industry has been historically a female-dominated industry. While being a labor-intensive job site, recruitment of manpower has always been prioritizing women in the frontlines.

According to the Clean Clothes Campaign, the apparel industry has provided jobs to over 75% of women in the global manufacturing supply chain. Being one of the most stable industries in the world, the industry has assisted in escalating many families from poverty, in providing their children with food and education, and in promoting the independence of women and their individual growth.

The experiences of women in this industry is a reality for most apparel manufacturing sites in different parts of the world. Poverty wage, the dreadful working condition, neglected health and safety measures, denied breaks, and even abuses are common problems to name a few.

Even with their dominance in the industry, they significantly earn less than their male counterparts. They face consistent discrimination by being stuck with the lowest paying jobs in the industry, with the slightest chance of promotion. They have evidently lower risk security and a higher risk of losing their jobs. Their dominance never equates to them being marginalized in their own industry.

Despite the exploitation, women’s dominance and integration in the workforce has been vital to female empowerment and in leveraging gender equality in the global workforce. The global apparel industry has empowered women who came from poor backgrounds. Low skilled workers are given overwhelming opportunities to find work and earn their own salaries. Unskilled women, who may not have been able to achieve a decent job on their own, may find their place in the industry otherwise.

A large reserve of female laborers has thrived to apparel manufacturing havens with their willingness to take the job even for lower wages. In many developing countries, recruitment of women has been easy as they are more than willing to take whatever jobs available. Women, especially mothers, are given the chance to contribute to their families economically.

For many of them, the apparel industry has always meant as an opportunity. Recruitment of workers for the apparel industry requires no formal education or training that made this industry an open door to millions of women who longs to support their families.

A lump sum of them are known as “invisible workers”, those who are permitted to work in the comfort of their homes. 60 percent of apparel production in Asia and Latin America were paid work from female homeworkers. Women’s representation as a significant majority of homeworkers has built the very foundation of the global apparel trade.

Integration of women in the industry has been transformative to the potential of the women workforce and revolutionizing to the current roles of women in the society. Recruitment of women in the apparel industry has been vital in engaging more women to join the workforce and in reimagining their capabilities.

Behind every clothes we wear is an empowered woman who is willing to struggle to uplift their own way of living.

Seasoned recruiters will always have an eye for star performers. Learn more of our best practices in talent acquisition and let us collaborate to achieve your business goals.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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Ethical Recruitment and the Triple Bottom Line – Principal

The most successful recruitment agencies incorporate the principles in which the triple bottom line of People, Partner, and Principal work together hand in hand to achieve the maximum benefits on respective ends. It was established in the first two installments of this series how ethical recruitment mutually benefits People and Partner (agencies). The last sector, on the other hand, shoulders the high cost of ethical recruitment. Is it beneficial for a foreign Principal to invest in manpower agencies with high standards of ethics considering the cost? To cap off this series, here is how ethical policies could be beneficial in the last corner of the triple bottom line, the Principal.

 

Investment to Human Capital 

Ethical recruitment is an investment to human capital, which is the most precious asset of a company and the most critical first step to tap the unnoticed potential. “The workforce is the primary way to drive revenue,” says Scott Pollak, a principal at PwC’s Saratoga practice. Ethics in recruitment will set the company apart in any industry. He added that having an ethical acquisition of the right people, at the right time, and at the right price will surely position themselves to a sustainable competitive advantage.

Cost-effective

Even if ethical recruitment costs higher than placement fee-charging agencies, this protects the principal from the much damaging cost of resignation, retraining, and recruitment. Ethical manpower agency is legally contracted by the government to assist the Principal in the recruiting and hiring process. Even with a higher cost of investing to ethical recruitment, this ensures the company with better quality of candidates.

Compliance with Legislation and Regulation

Being ethical equates to being legal. Dealing with ethical recruitment agencies can make companies less likely run into legal difficulties. Compliance with national, international, and local laws can reduce potential costs of fines and sanctions and other damages in terms of resources, time, brand image, and even customer/employee loyalty. Long-range damage to reputation is even more costly than legal fines.

Better Business

Commitment to integrity, honesty, and sustainability can essentially create a better business. A company built along ethical lines is rewarding and is most likely to survive financial pressures year by year. Having honest and transparent processes and policies for all workers could ensure the efficient optimization of human resources. Ethical reputation can also benefit the company by attracting investment capital effectively.

Survival and Profitability

A study by The Business Roundtable reported that ethics and a strong corporate culture are “vital strategic key to survival and profitability.” Apparently, many studies have proven how values and practices of ethics in recruitment have been correlated to financial performance. The corporate commitment of a company to ethics let them do better financially. It was also reported that in a span of six months, unethical behavior in a corporate setting could easily pull-down stock prices.

Confidence and Peace of Mind

Working with a reputable manpower agency guarantees a Principal with a good deal out of every recruitment agreement. Ethical consultancy firms work hard to line up only the best candidates for every vacancy. Being ethical assures Principal with a rigorous screening process that will lead them to hire only the best candidates who have the right qualifications and most fitting capabilities.

The end goal of ethical recruitment is to achieve a win-win scenario where expatriates are less vulnerable to exploitation while making employers less vulnerable to reputational damage.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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Fashion Isn’t All About Passion: Hidden Manpower Issues Behind the Garment Industry

Fashion is a multi-billion-dollar industry. Garment workers who suffer from low wages camouflage behind its glitz and glamour, masking the current labor struggle are the beauty in its very façade.

The UNICEF and the International Labor Organization reported that while this is one of the most important sectors of the global economy which creates jobs for the low skilled, this is also the same industry which exploits most of its workers.

Underpaid Fashion

garment worker

If not unpaid, some are underpaid. That is why garment workers are still equivalent to entry-level employees. Overtime is forced in most factories.

Garment workers make very little money. What is even more disturbing is that thousands, if not millions, of garment workers, are victims of human trafficking. Many corporations find it easy to keep their profits by keeping underpaid and indebted workers due to employment fees, rather than spending valuable resources to responsible and ethical recruitment that abides by the laws of international human rights.

World’s 40 million garment workers, 80% of which are women, are indeed under the quicksand of slave labor. It is in this light that the garment industry has provided jobs that help a lot of women to elevate their standards of living, but this never guarantees them with a better standard of life.

They still receive lesser pay than men even if living wages is as critical for women who take the primary role in providing for their family. In a report by Asia Floor Wage, wages paid to fashion workers are not enough to provide families with their basic needs.

Blood and Sweat

garment worker

Based on reports of the Human Rights Watch, nonstop clothing production drives garment workers to work to their limits. It is a common norm among clothing companies when overtime work doesn’t equate to higher pay.

They are forced to work 14 to 16 hours a day, 7 days a week. Peak season is a different story. They must work until 2:00 or 3:00 am to meet the deadline for the fashion brand. Their low wage makes them not to refuse overtime. But in some unfortunate cases, overtime work is not even paid at all.

Failure to meet “unreachable” quotas may even be paid with verbal or physical abuses such as insult from supervisors, denied breaks, and worse, denial of water. Unfortunately, 60% of garments workers were unable to meet manufacturing targets.

Danger Zone

factory workers

Even with grave incidents of accidents and even deaths in many factories, many companies continue to disobey safety standards. Some even continue to place their workers in dangerous conditions.

This hidden truth in the fashion industry has claimed thousands of lives. The ill working condition and the poor sustainability of the industry to its manpower resources have been killing them from scandalous factory fire to accident-prone workplaces.

Workplace conditions include poor ventilation, high level of toxic substances, and fiber dust. This makes it prone for workers to acquire accidents, injuries, and diseases. Reported cases suggest that when a woman acquired a disease or get pregnant, she will either be demoted to lesser pay or fired immediately out of a medical issue.

Fashion, which is a female-dominated arena, has poorly-protected their workers. This is mainly because many big retail manufacturing company owners and managers are all still men.

Apart from responsible head hunting, ethical recruitment advocates revolutionizing the existing landscape of workplaces and jobsites to promote protection of workers, to stimulate attraction and to encourage retention, and to essentially leverage human resources as a major key for industry success.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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Why Finding a Good Workforce is Vital for the Hospitality Industry?

Hospitality Workforce

The Food & Beverage, Travel & Tourism, Accommodation, and Recreation are the segments of the hospitality industry which necessitate the need for delivering a service, subject to fulfilling customer satisfaction.

Customer satisfaction in hospitality is affected by different factors, greatest of which is the service quality. It is easy to define service quality, but as always, it is a lot harder to take it into action, especially with the height of the competition in the industry.

As hospitality establishments and services become more available in the market, the higher the demands and expectations of the customers become; which poses a greater challenge to the players in the industry to deliver quality service.

To survive the competition in this sector, one must have the passion and commitment to serving the people – with the aim of making them happy and truly fulfilled. One must know the service etiquettes, must have the capability to socialize, must have a positive attitude, must have an open mind and heart for criticism, and must be dedicated enough to deliver a satisfying service – accustomed to the need of the guest. This involves all people from the senior management to the lower ranks. Thus, finding the right people with the right skills and attitude is vital to the success of hospitality establishments. Today, this is one of the issues arising in the hospitality industry globally – labor and skills shortage as per International Society of Hospitality Consultants (ISHC). Factors stated which contributed to this effect were demographics, wage rates, failure to address worker satisfaction, and a reputation for long hours and long pay.

Studies have shown a direct relationship between employee satisfaction and customer satisfaction – which has a significant impact on the financial performance of an institution; therefore, if companies keep their workforce happy, this will clearly reflect the service they provide, resulting to a positive customer experience. With this, businesses should address the factors that affect talent acquisition on the hospitality industry to be able to attract the right people and to further make improvements on their services, which will impact their business profitability.

A good service will survive the competition in the hospitality industry, but an excellent one will stand out.

Find the most competent talents for your business. Let Rensol be your recruitment partner!

For more information on how to conduct a recruitment campaign in the Philippines, please connect with our Business Development Team at solutions@rensol.com. We will be ready to sit down with you and understand your concerns and configure a recruitment plan to ensure better success.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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